Policy
Our policies are in place to create an easygoing, straight forward buying experience for every customer. Our policies are organized by product type below.
Custom Wigs
Processing Time
This service takes up to 2 1/2 weeks after purchase date. During this time we are
- Processing your payment
- Gathering materials needed to create the wig
- Constructing the wig on a sewing machine
- Styling the wig based to your likings
- Preparing the wig for shipping
Shipping Time
Shipping time takes place after the processing period ends. You will receive an Order Fulfillment email once your order has shipped. This email will include a tracking number.
Returns
If your purchase does not meet your satisfaction, you may return it within 7 days after your order has been received. Here are the steps to this process:
- Email us at admin@everythingeboni.com to communicate your concerns within 7 days of receiving your package
- If return request is approved, we will email you a return label.
- You will return the item.
- We will resolve the issue.
Refunds
Due to the nature of this product, refunds will not be issued. If you ever have any issues with an order, contact us here.
Ready to Ship
Processing Time
Orders placed Monday-Friday before 5PM EST are shipped out the same day. All other orders are shipped on the following business day.
Shipping Time
Shipping time takes place after the processing period ends. You will receive an Order Fulfillment email once your order has shipped. This email will include a tracking number.
Returns
Ready to Ship wigs are sold as is. Returns are not accepted. If you are unsatisfied with your purchase, you can contact us here
Refunds
Due to the nature of this product, refunds will not be issued. If you ever have any issues with an order, contact us here.
Hair Extensions
Processing Time
This product has a processing time of 4-7 business days which must be agreed upon at checkout. During this time we are:
- Processing your payment
- Retrieving your extensions from our trusted suppliers
- Inspecting the hair for quality control
- Preparing your order for shipping
Shipping Time
Shipping time takes place after the processing period ends. You will receive an Order Fulfillment email once your order has shipped. This email will include a tracking number.
Returns
Due to the nature of this product, returns are not accepted. All hair extension orders are final. If you are unsatisfied with your purchase, you can contact us here
Refunds
Due to the nature of this product, refunds will not be issued. If you ever have any issues with an order, contact us here.
Business Books
Processing Time
Books are printed on demand. After an order is placed, our publisher prints and ships the book. Typically, this process takes 3-5 business days, but during holiday seasons, it may take longer.
Shipping Time
Shipping time takes place after the processing period ends. You will receive an Order Fulfillment email once your order has shipped. This email will include a tracking number.
Returns
Due to the nature of this product, returns are not accepted. If you are unsatisfied with your purchase, you can contact us here
Refunds
Due to the nature of this product, refunds will not be issued. If you ever have any issues with an order, contact us here.
Other Policies
International Orders
We are not responsible for any importing tax fees.
Lost/Stolen/Damaged Packages
- We make it our duty to ship out wig orders in discreet, secure packaging.
- All packages include a tracking number.
These measures are in place to ensure that your items are not lost, stolen or damaged. Therefore, we are not responsible when these events occur. If you ever have any issues with your delivery, contact us here.
Privacy Policy
Our Privacy Policy can be read here.
Terms of Service
Our Terms of Service can be read here.
Cancellation Policy
Custom WIgs:
Cancellations are not accepted on custom wig orders. Custom wigs are built to your likings. Your order cannot be cancelled, refunded and/or credited for another item. If you have more questions reach out to us here.
Hair Extensions:
Hair extension orders take 4-7 business days to process/prepare which you must agree upon at checkout. Cancellations are only accepted within 48 hours of purchase. You will be required to pay a cancellation fee of $40.